About SipWell

SipWell by Primo

At SipWell Primo we aim to inspire healthier lives at home and at the workplace, making it easy for our customers to enjoy top quality water, wherever, whenever and, however they want. We are the leading provider of drinking water solutions in Europe and North America, with over 9,000 engaged employees and 2,6 million customers in 21 markets. Flexible solutions to meet all our customers’ specific needs. A winning combination of size, geographical coverage, best in class technology, and experience enables us to provide our customers with the best service and solution to meet their varying needs. From bottle-fed to plumbed-in water coolers and dispensers for residential and for high capacity use at offices and workplaces.

Waterkoelers SipWell waterflessen

SipWell coolers

When you think of a water cooler, is SipWell than the first brand that pops in to your mind? That doesn’t sound so crazy at all! You will encounter a SipWell water cooler more often than you think. We have more than 40,000 waterdispensers in the market. From large companies to small families, in short: 1/15 Belgians drink SipWell water. And that’s a big deal! We make it our vision to offer crystal clear water from our own sources to private individuals and companies. When we say that SipWell is a home-grown company, we also mean that literally. Our bottling installation is right above our sources, so we can guarantee tasty drinking water of the best quality.

Waterkoelers SipWell Belgische onderneming

Ecological water coolers

Water is a gift of Nature and protecting the environment is at the heart of our mission. We are proud to provide water to our customers in an environmentally friendly manner with our Carbon neutral® certificate. We use 100% renewable electricity, recycle our bottles, coolers and caps and actively promote the preservation of our water sources.

Waterkoelers SipWell ecologie

Digital service

Satisfied customers are our biggest priority. The customer for life mentality is embedded in our organization. Through careful monitoring we continuously optimize and improve each day to exceed expectations. We proactively seek for honest feedback through industry standard practices and recognized platforms, including NPS surveys, Google My Business and Trustpilot reviews. We have made a lot of investments in the past couple of years to be able to offer our customers better quality and service. That 98% of our water deliveries are on time is not a coincidence. An investment in Roadnet was one of those necessary optimizations. But that’s not all! For example, we also purchased a new telephone system so that our customers can be assisted immediately upon dial-in by the right department. Finally, this website has recently been redesigned with the addition of a fully automated customer platform.

Waterkoelers SipWell digitale service

Contact us

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